With multi-award winning customer service and commitment to excellence at the heart of its business, Harlech delivers a total foodservice solution to caterers throughout North & Mid Wales, the North West and West Midlands. Suppliers of frozen & chilled foods, grocery, cleaning & disposable materials and an award winning wholesale butchery range.
Since 1972, Harlech Foodservice remains an independent, family owned and managed company with a promise to deliver quality, consistency and great customer care.
The board have reviewed the current coronavirus situation and the impact on its staff, customers and general business
One of our main priorities is to safeguard staff jobs. After consultation with our employees, reduced working hours have been agreed and implemented across the board.
We are also trying to keep the impact on our customers to a minimum. Normal customers credit facilities and the £60 minimum order spend remain unaffected.
We have taken the decision to reduce customers delivery schedule down to a 3 day week until the situation improves. Most customers order 3 or fewer times a week so we hope for minimal disruption. Our team will inform you of new delivery days by end of week.
We are working hard to maintain service level, however, as I’m sure you can appreciate, we will inevitably experience supplier short deliveries and may need to offer substitutes.
If you wish to discuss any of the above points in more detail, then please get in touch with your usual Telesales or Account Manager
We will continue to adopt best practices throughout the business and follow advice from the relevant authorities and monitor the ongoing situation closely.
We wish all our customers well over this difficult, unprecedented situation that we find ourselves in and hope this is only a short-term problem.
Jonathan, Andrew and Laura Foskett